Shipping & Returns

Shipping Policy

Delivery of Products

Please allow at least Ten (10) working days for normal delivery. Delivery time is subject to stock availability, this period may be extended by us and we will endeavor to provide you with reasonable notice of that extension.

Your Obligations

You covenant and warrant that:

  • all information and data provided by you to us through the Site (including as part of the customer registration / Ordering process) or otherwise is true, accurate, complete and up to date;

  • the person receiving the Products at the Delivery Address is authorized by you to do so;

  • you have and will comply with all relevant laws relating to your use of the Site and your placement of any order to us;

  • you are responsible for any costs associated with your access to or use of the Site, including Internet access fees;

  • you will check the labels on the Products before consumption or use and if you are not a qualified Engineer in the related field of the product you are installing, then agree to have a qualified Engineer supervise or inspect any installation of products bought from this site.

  • you will not:

    • use the Site for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes;

    • use the Site in a manner or way, or post to or transmit to or via the Site any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;

    • make fraudulent or speculative inquiries, purchases or requests through the Site;

    • post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings, or offend other users;

    • tamper with or hinder the operation of the Site;

    • transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;

    • use any robot, spider, site search and retrieval application or other mechanisms to retrieve or index any portion of the Site;

    • modify, adapt, translate or reverse engineer any portion of the Site;

    • remove any copyright, trademark or other proprietary rights notices contained in or on the Site;

    • reformat or frame any portion of the web pages that are part of the Site;

    • create a business with GMF4x4 by automated means or under false or fraudulent pretenses;

    • use the Site to violate the security of any computer or other network or engage in illegal conduct;

    • take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure;

    • use the Site other than in accordance with these terms and conditions; or

    • attempt any of the above acts or engage or permit another person to do any of the above acts.

Warranty and Liability

GMF4x4 Warrants against defects, to the original purchaser, in materials and workmanship for 1 years with normal non-commercial usage. If during the Warranty period a defect becomes apparent you must let GMF4x4 know in writing, by email, with proof of purchase.

For Warranty claims, the original purchaser must have had the product fitted by a competent qualified person or Inspected by a Qualified competent person immediately after installation, with receipt showing this. The Original Purchaser must have maintained the product to Industry-standard and be making the claim within the Warranty time frame. Third-party products or services sold by us come with a separate warranty from that Manufacturer / Seller and Warranty must be claimed from them. Warranty will be null and void if the product has been used Improperly, Installed Improperly or due to negligence by the user. Racing, Unusual use or Competitive use is not covered by the Warranty.. damage or defects caused by collision, alteration, improper installation, road hazards, adverse conditions, abuse or usage for any other purpose other than normal private usage are not covered by this warranty.

Where spot lights are mounted on our front bars – GMF4x4 suggests that the maximum weight of the light be 1.8kg. Where lights are subject to unusual or ongoing vibration,  each light should be mounted using 3 or 4 bolts to reduce vibration and fatigue. GMF4x4 warranty will be void if an item has been used outside of these guidelines.

In all cases, you agree that  GMF4x4 will be the final arbiter.

This warranty is in lieu of all other warranties expressed or implied but does not exclude the guarantees available to consumers pursuant to the Australian Consumer Law located in Schedule 2 of the Competition and Consumer Act 2010 (Cth) for eligible customers.

Expenses related to making a Warranty claim and costs of return of the product are to be born by the purchaser.

This warranty does not cover the cost of removal, installation, any transport, painting,  finishes or polishing.

  • GMF4x4 accepts liability for all legal guarantees and warranties expressed or implied to the transactions under the Competition and Consumer Act 2010, or any other legislation (such as the Fair Trading Acts (or equivalent legislation) in each State and Territory) the effect of which cannot be excluded. However, where we are permitted by law, we will only:

    • in the case of services, resupply of the services or pay you the cost of resupply; and

    • in the case of goods, replace the goods, supply equivalent goods, repair the goods, pay you for the cost of replacing the goods (or of acquiring equivalent goods), or pay you for the cost of having the goods repaired, at our choice.

  • Where we are permitted by law (and subject to clause 16.1):

    • We do not warrant or represent the suitability of the Site or a Product for any purpose; and

    • we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the Site or the Product.

  • Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.

Return & Exchange Policy

  • Unless you notify GMF4x4 to the contrary by email  within 8 hours of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by GMF4x4, the Products shall be deemed to have been accepted by you.

  • GMF4x4 will accept product returns and provide you with (at GMF4x4 discretion) a replacement for the Product (subject to availability) an exchange voucher, refund or repair where:

    • The Product delivered is faulty or is not of merchantable quality, or

    • The Product delivered was damaged in transit and you provided proof, including photos of internal and external packaging damage and reported to us within 8 hours of delivery and signed for the product at delivery as suspected damaged.

    • The Product delivered does not match the description on the Site.

  • If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us via email and one of our Customer Service Team will assist with your request. To enable us to evaluate your return request, please provide us with:

    • the Order number or invoice number  together with photos of the Packaging internal and external and the damage to the product itself.

    • a detailed description of the problem or the reason for your request to return the Product;

    • photograph(s) of product that is damaged during transportation

    • your name and contact details.

  • We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service